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Medical Risk Assessment

Making sure you're covered...

Cega travel insurance assists underwriters in optimising premiums and reducing claim ratios. Through expert assessment by skilled medical interviewers appropriate insurance solutions are also offered to referred individuals.

The Cega medical risk assessment helpline and online retrieval enables medical history identification of referred cases. Adept and judicious staff utilise structured and objective questioning formats to build friendly customer relations whilst establishing case background and detecting anomalies.

As a fully branded service, trained staff respond to callers under the appropriate client name and operate within the terms of a diverse range of policies from multiple clients. When required, medical advice is advisable from resources within Cega Air Ambulance and Medical Assistance divisions.

With an optimised staffing ratio and over 85% of calls being picked up within 20 seconds Cega operates a highly efficient service meeting and exceeding all accepted industry benchmarks. Supported by Cega's proprietary IT system, referrals are screened within three to four minutes so that bookings can be completed without delay.

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